Any one calling your office through IVR will be warmly greeted by IVR Service with a message customized specially for your company and can select an extension set by you to speak with a concerned person so that you will never miss a call and a customer. These calls can be recorded, and if you missed any call you can hear the same later and can respond if any important calls missed. With IVR Service, customers can contact you at no cost at any point in their desired destination processed by phone. The ability to speak to a real person in real time is crucial for closing sales. A large percentage of web visitors still do not feel comfortable entering their information over the internet, and you can lose those visitors if you do not offer them an alternate way of contacting and IVR is it.